Terms of service

Welcome to Ethinic Couture! These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

Please read these Terms carefully before making a purchase or using our services. If you do not agree with any part of these Terms, please do not use our website or services.

✅ Acceptance of Terms

By accessing our website (ethiniccouture.com), placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy.

These Terms apply to all users of our website, including browsers, customers, and visitors.

👤 Eligibility

To use our services and make purchases, you must:

Be at least 18 years of age or have parental/guardian consent
Have the legal capacity to enter into a binding contract
Provide accurate, current, and complete information during registration and checkout
Not be prohibited from using our services under applicable laws

By placing an order, you confirm that you meet these eligibility requirements.

🛍️ Product Information & Pricing

Product Descriptions:

We strive to provide accurate descriptions, images, and specifications for all products
Colors may vary slightly due to photography lighting, screen settings, and device displays
Natural fabrics like cotton, malmal, and Kota Doria may have slight irregularities, which are inherent characteristics and not defects
Product availability is subject to change without notice

Pricing:

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated
Prices are subject to change without prior notice
We reserve the right to modify prices at any time
The price applicable at the time of order confirmation is the final price
Any pricing errors will be communicated, and you'll have the option to confirm or cancel your order

Product Availability:

We make every effort to maintain accurate stock information
In case an item is out of stock after you've placed an order, we will notify you immediately
You'll have the option to wait for restocking, choose an alternative product, or receive a full refund

🛒 Orders & Purchase Process

Placing an Order:

By placing an order, you make an offer to purchase products subject to these Terms
You'll receive an order confirmation email once your order is successfully placed
Order confirmation does not guarantee acceptance; acceptance occurs when we dispatch your order
We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud

Order Acceptance:

An order is accepted when we send you a shipping confirmation
Until acceptance, we may cancel your order for any reason
Payment authorization does not constitute order acceptance

Order Modifications:

Orders can be modified or cancelled only before dispatch
Contact us immediately at support@ethiniccouture.com or +91 8949265009 to modify or cancel
Once dispatched, standard return policies apply

Bulk Orders:

For wholesale or bulk purchases, please contact us for special terms and pricing
Custom orders may have different terms regarding returns and cancellations

💳 Payment Terms

Payment Methods:

We accept the following payment methods:

Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Digital Wallets
Cash on Delivery (where available)

Payment Processing:

All payments are processed through secure, PCI-DSS compliant payment gateways
We do not store your complete card details or banking information
Payment must be received in full before order dispatch (except COD)
For COD orders, payment must be made in cash to the delivery personnel

Payment Authorization:

By providing payment information, you authorize us to charge the total amount
You confirm that you are authorized to use the payment method provided
You are responsible for all charges incurred through your account

Transaction Failures:

In case of payment failure, your order will not be processed
Funds deducted from failed transactions will be refunded by your bank within 5-7 business days
Contact your bank or payment provider for refund status

Currency:

All transactions are processed in Indian Rupees (INR)

🚚 Shipping & Delivery

Shipping Policy:

We ship across India through trusted logistics partners
Delivery timelines are estimates and not guaranteed
Typical delivery time: 5-7 business days (may vary by location)
Remote areas may require additional delivery time
Shipping charges are calculated at checkout based on your location and order value

Delivery Address:

Ensure your shipping address is accurate and complete
We are not responsible for delays or non-delivery due to incorrect addresses
Address changes can only be made before dispatch

Delivery Confirmation:

Please inspect your package upon delivery
Report any visible damage to the package immediately to the delivery personnel
Sign for delivery only after inspection

Undelivered Packages:

If a package is returned to us due to failed delivery attempts or incorrect address, reshipping charges will apply
Contact us within 48 hours of failed delivery to arrange redelivery

↩️ Returns, Exchanges & Refunds

Our complete Return & Refund Policy is available on our website. Key points:

Return window: 7 days from delivery
Refund processing: ₹100 delivery charge deduction applies
Exchanges: Completely free with no deductions
Conditions apply: Items must be unused, unwashed, with tags intact

Please refer to our detailed Return & Refund Policy for complete information.

🔐 Account & Security

Account Creation:

You may need to create an account to access certain features
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities under your account
Notify us immediately of any unauthorized use

Account Security:

Choose a strong, unique password
Do not share your login credentials with anyone
Log out after each session, especially on shared devices
We will never ask for your password via email or phone

Account Termination:

We reserve the right to suspend or terminate accounts that violate these Terms
You may close your account at any time by contacting us
Account closure does not affect existing orders or obligations

📝 Intellectual Property Rights

Our Content:

All content on our website, including but not limited to:

Text, images, graphics, logos, and designs
Product descriptions and photographs
Website layout and design
Brand name and trademarks
Videos and multimedia content

is the property of Ethinic Couture or our licensors and is protected by intellectual property laws.

Restrictions:

You may not:

Copy, reproduce, or distribute our content without written permission
Use our images or descriptions for commercial purposes
Modify, adapt, or create derivative works
Remove or alter copyright notices or trademarks
Frame or mirror any part of our website

Limited License:

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

User Content:

By submitting reviews, comments, photos, or other content:

You grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display your content
You confirm that you own or have rights to the content submitted
You waive any moral rights to the content
We reserve the right to remove any content at our discretion

⭐ Reviews & Testimonials

Product Reviews:

We encourage honest reviews from verified purchasers
Reviews must be based on your genuine experience
Reviews must not contain offensive, defamatory, or inappropriate content
We reserve the right to edit or remove reviews that violate our guidelines

Prohibited Content:

Reviews must not contain:

Profanity, hate speech, or discriminatory language
Personal information or contact details
Promotional content or spam
False or misleading information
Content that infringes on others' rights

🚫 Prohibited Uses

You agree not to:

Use our website for any unlawful purpose or in violation of these Terms
Impersonate any person or entity
Interfere with or disrupt our website or servers
Attempt to gain unauthorized access to our systems
Use automated systems (bots, scrapers) to access our website
Collect user information without consent
Upload viruses, malware, or harmful code
Engage in fraudulent activities or payment disputes
Resell our products as your own brand without authorization
Use our content without permission

Violation of these prohibitions may result in account termination and legal action.

⚠️ Disclaimers & Limitations of Liability

Product Disclaimers:

Products are handcrafted and may have minor variations
Colors may vary from images due to screen settings
Natural fabrics may have inherent irregularities
We do not guarantee specific results or fit for all body types
Product descriptions are approximate and for general guidance

Website Availability:

We strive to maintain website availability but do not guarantee uninterrupted access
We may suspend services for maintenance or technical issues without notice
We are not liable for any loss resulting from website downtime

Limitation of Liability:

To the fullest extent permitted by law:

Ethinic Couture shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability shall not exceed the amount you paid for the product in question
We are not responsible for damages resulting from your use or inability to use our services
We are not liable for third-party actions, payment gateway failures, or shipping delays

No Warranties:

Our products and services are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

🔒 Privacy & Data Protection

Your use of our services is also governed by our Privacy Policy. By using our website, you consent to:

Collection and use of your personal information as described in our Privacy Policy
Use of cookies and tracking technologies
Communication via email, SMS, and WhatsApp for order updates and marketing (with consent)

Please review our complete Privacy Policy for detailed information.

📧 Communications

Transactional Communications:

By placing an order, you consent to receive:

Order confirmations and updates
Shipping and delivery notifications
Return and refund updates
Customer service communications

These communications are essential and cannot be opted out of.

Marketing Communications:

We may send promotional emails, SMS, or WhatsApp messages if you've opted in. You can unsubscribe at any time by:

Clicking "unsubscribe" in emails
Replying "STOP" to SMS messages
Contacting us at support@ethiniccouture.com

🌍 Geographic Restrictions

Our services are currently available only in India. We do not ship internationally at this time. By accessing our website from outside India, you acknowledge that you do so at your own risk and are responsible for compliance with local laws.

⚖️ Dispute Resolution

Governing Law:

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

Dispute Resolution Process:

Contact Us First: If you have any concerns, please contact us at support@ethiniccouture.com
Good Faith Resolution: We'll attempt to resolve disputes amicably through good faith negotiations
Mediation: If direct resolution fails, we may agree to mediation
Legal Action: Only as a last resort should legal action be considered

Limitation Period:

Any legal action related to these Terms must be commenced within one (1) year after the cause of action arises.

🔄 Modifications to Terms

We reserve the right to modify, update, or replace these Terms at any time. Changes will be effective immediately upon posting on our website.

Notification:

Significant changes will be communicated via email or website notification
Continued use of our services after changes constitutes acceptance
You are responsible for reviewing Terms periodically

Your Options:

If you do not agree with modified Terms:

Discontinue use of our services
Contact us to close your account
Existing orders remain subject to the Terms in effect at the time of purchase

📑 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

🤝 Entire Agreement

These Terms, along with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Ethinic Couture regarding the use of our services. They supersede all prior communications and agreements.

✉️ Contact Information

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

Ethinic Couture
📧 Email: support@ethiniccouture.com
📱 WhatsApp: +91 8949265009
📞 Phone: +91 8949265009
⏰ Support Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

🙏 Thank You

Thank you for taking the time to read our Terms of Service. By shopping with Ethinic Couture, you're supporting a bootstrapped startup dedicated to bringing you beautiful, quality ethnic wear crafted with love and care.

We're honored to be part of your wardrobe and your special moments! 🌸

Last Updated: 13 Dec 2025

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.