Refund policy

At Ethinic Couture, we're committed to ensuring you love every piece you receive. We understand that sometimes things don't work out as expected, and we're here to make the return and exchange process as smooth as possible.

📦 Our Return Window

We accept returns and exchanges within 7 days of delivery. To be eligible for a return or exchange, items must meet our return conditions outlined below.

✅ Return Eligibility Criteria

To ensure a smooth return process, please make sure your item meets the following conditions:

Items Must Be:

  • Unused and unworn — Products should be in their original condition with no signs of wear, washing, or alteration
  • Tags intact — All original tags, labels, and packaging must be attached
  • Unwashed and unaltered — No washing, ironing (unless to try on carefully), or modifications
  • Free from stains, odors, or damage — Items with makeup stains, perfume, deodorant marks, or any damage cannot be accepted
  • Complete set — If you ordered a set (kurti + palazzo + dupatta), all pieces must be returned together

Non-Returnable Items:

  • Items that have been worn, washed, or altered
  • Products with missing tags or packaging
  • Items damaged due to misuse or improper care
  • Intimate wear or innerwear (for hygiene reasons)
  • Sale or clearance items (unless defective)
  • Customized or made-to-order pieces

💰 Refund Policy

We want to be transparent with you about our refund process:

Refund Processing:

  • Once we receive and inspect your returned item, we'll notify you via email about the approval or rejection of your refund
  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to your original payment method

Delivery Charge Deduction:

As a bootstrapped startup working hard to bring you quality ethnic wear at affordable prices, we request your understanding in the following:

₹100 will be deducted from your refund to cover the delivery and logistics charges.

This helps us maintain our operations, continue offering you beautiful pieces, and grow sustainably. We appreciate your support in helping us serve you better! 🙏

Refund Calculation:

  • Product Price — ₹100 (Delivery Charge) = Your Refund Amount

Example:
If you purchased a kurti for ₹1,500, your refund will be ₹1,400.

🔄 Exchange Policy

We're happy to exchange your item for a different size, color, or style!

Exchange Benefits:

  • No additional charges — Exchanges are completely free!
  • No delivery fee deduction — We'll cover both pickup and redelivery charges
  • Exchanges are subject to product availability

How to Request an Exchange:

  1. Contact us within 7 days of delivery
  2. Share your order details and reason for exchange
  3. Let us know your preferred replacement (size/color/style)
  4. We'll arrange a pickup and send your new item

Note: If the replacement item has a price difference, you'll need to pay the additional amount or receive a refund for the difference.

📋 How to Initiate a Return or Exchange

Step 1: Contact us within 7 days of delivery
📧 Email: support@ethiniccouture.com
📱 WhatsApp: +91 8949265009
📞 Phone: +91 8949265009

Step 2: Provide the following information:

  • Order number
  • Product name/SKU
  • Reason for return/exchange
  • Clear photos of the item (if needed)

Step 3: Pack the item securely

  • Use original packaging if possible
  • Ensure all tags and labels are attached
  • Include the invoice/receipt

Step 4: We'll arrange pickup

  • Our logistics partner will collect the item from your address
  • Please keep the item ready for pickup

Step 5: Inspection and processing

  • We'll inspect the returned item within 2-3 business days
  • You'll be notified once your refund/exchange is processed

🚚 Shipping for Returns & Exchanges

Return Shipping:

  • We'll arrange a reverse pickup from your address
  • Return shipping costs are covered by us
  • ₹100 delivery charge will be deducted from your refund amount

Exchange Shipping:

  • Completely free — we cover both pickup and redelivery
  • New item will be shipped within 2-3 business days after receiving your returned item

❌ Cancellation Policy

Before Dispatch:

  • Orders can be cancelled free of charge before they're shipped
  • Full refund will be processed within 5-7 business days
  • Contact us immediately if you wish to cancel

After Dispatch:

  • Once shipped, cancellations are not possible
  • You can refuse delivery and initiate a return
  • Standard return policy and ₹100 deduction will apply

📝 Important Terms & Conditions

  1. Quality Inspection: All returned items undergo a thorough quality check. Items not meeting return criteria will be sent back to you at your shipping cost.

  2. Return Approval: We reserve the right to reject returns that don't meet our eligibility criteria.

  3. Refund Timeline: Please allow 5-7 business days for refunds to reflect in your account after approval. Bank processing times may vary.

  4. Color Variation: Slight color variations may occur due to photography lighting and screen settings. This is not considered a defect and is not eligible for return.

  5. Fabric Nature: Natural fabrics like cotton, malmal, and Kota Doria may have slight irregularities. These are inherent characteristics and not defects.

  6. Hygiene Policy: For hygiene reasons, any item showing signs of use (odor, stains, wear marks) cannot be accepted for return.

  7. Festive/Sale Items: Items purchased during sales or special promotions may have different return policies. These will be clearly mentioned at the time of purchase.

  8. Communication: All return/exchange requests must be initiated through our official channels. We're not responsible for packages sent without prior authorization.

  9. Disputes: In case of any disputes, Ethinic Couture's decision will be final.

  10. Policy Updates: We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.

  11. Quality Assurance: Every product goes through an in-depth verification process before packaging to ensure you receive only the best quality. We take pride in our quality control standards.

💬 Need Help?

We're here to make your experience smooth and delightful!

Contact Us:
📧 Email: support@ethiniccouture.com
📱 WhatsApp: +91 8949265009
📞 Customer Care: +91 8949265009
⏰ Support Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

🙏 A Note from Our Heart

As a bootstrapped startup, every piece we create is crafted with love and care. The small delivery charge deduction helps us continue bringing you beautiful, quality ethnic wear at affordable prices. Your understanding and support mean the world to us and help us grow sustainably.

Thank you for choosing Ethinic Couture. We're honored to be part of your wardrobe and your special moments! 🌸

This policy applies to all purchases made through our website, app, and retail partners. For wholesale or bulk orders, please contact us for specific terms.